Microsoft Teams Calling

Enable PSTN Calling for Microsoft Teams

You love the flexibility and efficiency of Microsoft Teams, but you need the robust calling features of a traditional phone system. No worries! Direct Routing for Microsoft Teams gives you the best of both worlds.

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microsoft teams direct routing service management 1

Service Management

We offer two versions of Microsoft Teams Voice. One where you have the control over all of your users, call flows, telephone numbers, devices, etc. The other option is for TelNet to manage your Microsoft Teams Phone System, call flows, devices, etc.

Cost Savings

Stop paying for PBX hardware and decrease your total cost of ownership (TOC) by adding Calling to Microsoft Teams. Take advantage of Microsoft’s cloud based phone system that integrates with the licensing you already pay for! Plus, you can guarantee continuity with the flexibility and reliability of the cloud, so business never stops. Check out the sample comparison below to see how much you can save!

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Convenience

TelNet’s Calling for Microsoft Teams, also referred to as Direct Routing, provides carrier-grade cloud calling and PSTN access for organizations using Microsoft Teams as their main collaboration tool. Enjoy a seamless interface for all your communication and collaboration needs, whether you’re connecting internally or externally, in the office or on the move.

Productivity

By centralizing all communication and collaboration within a single platform, users have continuous access to calling, chatting, meeting and collaborating from any device. And thanks to its native integration with the rest of Microsoft 365, users can make the most out of Microsoft’s collaboration tools from any location.

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Microsoft Teams Calling

MS Teams Calling

All Plans Include
Dynamic e911
Calling Name and Number (CNAM)
Service Assurance
Call Forwarding by Time of Day
Service Management Portal

MS Teams Calling Optional Features

PBX Users

Integrate your PBX functionality with Microsoft Teams. Add softphone calling for your hybrid users!​

Unlimited Nationwide Calling​

Add Unlimited Nationwide Calling to your Direct Routing for Microsoft Teams!​

PBX Integration

Already have a PBX? No problem! We can extend your PBX functionality to individual Microsoft Teams users, so they’re always connected regardless of where they’re working. Our integrations work with dozens of PBX carriers. Don’t see yours here? Contact us for a full list.

Teams Calling FAQs

Direct Routing works with a Session Border Controller (SBC) to connect to Teams and enable SIP Trunking, which is provided by your Communication Service Provider (CSP). After the full implementation, calls can be placed and received through the Public Switched Telephone Network (PSTN).

To get started with Direct Routing you’ll need:

• A Microsoft Phone System license. This can be purchased directly from Microsoft or through a Microsoft Partner of your choice
• SIP Trunking that’s MS Teams compatible from your communication service provider

We provide a solution that fits your business needs at a price you can afford. We will purpose-build a solution tailored to your use cases! All of this, managed within a user-friendly portal.

If you’re already using Microsoft Teams for collaboration but want to improve efficiency and cost-savings by making, receiving, and transferring voice calls within the Teams client, you’re the right fit for Direct Routing.
 

It depends. You can’t use just any device; it has to be Microsoft Teams compatible. So you can purchase one if you’d prefer, but it isn’t required. Microsoft’s user-friendly softphone is more than sufficient for most users and you can connect it directly to your desktop, laptop or mobile device.

Yes! Our portal provides a step-by-step automation process to get your service turned up. This is typically completed within a 30-minute screen share session with a TelNet test and turn-up technician.

Generally, Direct Routing winds up being less expensive than investing in and maintaining a premise-based PBX. Direct Routing runs at an operating cost (month-to-month) as compared to purchasing a PBX upfront and maintaining it, which is a capital expense. So, with Direct Routing, you pay monthly for your MS Teams seats, just like you do for your Netflix account.

Direct Routing has the same features as our standard SIP Trunking solution, such as:

  • e911: Enhanced 911 is a service that automatically delivers a caller’s location and call-back number to emergency response teams.
  • Call Forwarding: A feature that lets you forward calls to a different phone number.
  • Automatic Failover: A business continuity feature that redirects calls automatically to another phone number upon failure to connect the call to the original number.
  • CNAM: Short for Caller ID Name, CNAM is the caller ID displayed with an incoming call.
  • Management Portal: A web-based platform for service management, which can be accessed via desktop, laptop or mobile device.

Enhance your Microsoft Teams experience with Teams Calling.

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Download the Complete Guide to Direct Routing

Want to learn more about Direct Routing for Microsoft Teams? Fill out the form to get your free guide today and get the low down on everything you need to know about this incredible service.

Watch the Demo

Ready to level up your Teams collaboration experience with cloud calling? Fill out the form below to watch our Direct Routing demo!

Get a Free,
No Obligation Quote

Cloud calling is an essential aspect of today’s business functions. And for businesses running on Teams, Direct Routing can save between 50-70% on monthly costs over Microsoft Calling Plans. Want to learn more about our features, plans and pricing? Fill out the form below to get a free, no obligation quote today!

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How can we help you?

Want to know how our features, plans and pricing could fit into your business?

Is Office Right for You?

Office is a calling-only package that provides HD voice on IP-enabled desk or conference phones. Office is intended for organizations who don’t use our collaboration software or perhaps use another collaboration platform and want to add voice.

Is Mobile Right for You?

Mobile is for organizations whose employees are on the move and do not need a chat platform or to host meetings. The package provides mobile calling. If softphone calling capabilities are all that is needed, our mobile package is your ideal solution.

Is Meetings Right for You?

Meetings is intended for organizations who are totally replacing an existing collaboration platform or adopting their first platform. Meetings includes calling features plus Webex, which is a full-featured collaboration suite that includes many remote and hybrid work functions.

Which Cloud PBX Package Is Right for You?

TelNet Worldwide offers four levels of Cloud PBX. Discover which package is right for you. 

Premium. Similar to Meetings, Premium Meetings is intended for organizations replacing or adopting their first collaboration platform. Premium adds enhanced Webex features, including presenter controls and higher participant counts, making it ideal for bigger organizations who host large webinars or meetings.

Meetings. Meetings is our most popular offeringMeetings is intended for organizations who are totally replacing an existing collaboration platform or adopting their first platform. Meetings includes calling features plus Webex, which is a full-featured collaboration suite that includes many remote and hybrid work functions.

Mobile. Mobile is for organizations whose employees are on the move and do not need a chat platform or to host meetings. The package provides mobile calling. If softphone calling capabilities are all that is needed, our mobile package is your ideal solution.

Office. Office is a calling-only package that provides HD voice on IP-enabled desk or conference phones. Office is intended for organizations who don’t use our collaboration software or perhaps use another collaboration platform and want to add voice.