Using Voice over IP (VoIP)?
Insight Improves Voice Quality and Customer Experiences
TelNet Insight is a revolutionary network monitoring service that assesses your network, monitors your phone system, helps improve VoIP call quality and, most of all, improves your customer's experience. Insight is an all-in-one solution available exclusively from TelNet Worldwide.
VoIP Network Assessment
TelNet Insight runs an initial VoIP network assessment to identify issues or network settings that need to be changed before the installation of your new VoIP service.
Voice Performance Monitoring
After service activation, Insight continues to monitor your network to send alerts for setting changes, VoIP quality performance, device registration, and much more.
Troubleshooting
With Insight, you are in control. You can schedule a variety of network and VoIP tests from our Customer Portal. These tests let you perform packet captures, capture SIP Signal Data, and review historical reporting for fast troubleshooting.
Hearing Is Believing
Non-Insight Call
Here is what a call can sound like on a non-optimized VoIP network.
Insight-Optimized Call
Here’s how a call sounds on a VoIP networking that has been optimized using Insight.
Insight in Action
Port Validation
Insight validates all required TCP and UDP ports are open on the firewall.
Latency & Bandwidth
Run a latency and bandwidth test, SIP ALG, UDP Timeout, and Double NAT Discovery.
VoIP Call Validation
Insight makes real VoIP calls to validate performance.
Monitor Network Settings
Monitor VoIP critical network settings and send alerts when they are not optimized.
Diagnose VoIP Quality
Diagnose poor VoIP quality with industry leading network path and performance analytics.
Monitor Telecom Devices
Monitor the status of telecom devices on your network and alerts when a problem is detected.
The Difference Insight Makes
-
No Monitoring
- No monitoring or alerts for potential LAN issues.
-
No Insight
- Network issues blur into poor service provider quality perception.
-
No Visibility
- VoIP service provider has no visibility into customer's network.
-
No History
- No historic baseline for network and call quality performance.
-
No Troubleshooting
- Without Insight, troubleshooting puts the burden on the customer to resolve, which can significantly increase the time to resolve VoIP issues.
-
Network Monitoring
- Insight monitors your network and sends alerts for potential LAN changes and issues.
-
Insights
- Insight identifies networking settings that can lead to issues.
-
Troubleshooting Data
- Insight provides key data to TelNet for troubleshooting.
-
Establish Baselines
- Insight establishes baselines for VoIP and network performance.
-
Decrease Resolution Time
- Insight significantly decreases time to resolution on VoIP issues with relevant network and call data.
Insight Troubleshooting Tools
Validate all required TCP and UDP ports are open on the firewall.
Run a latency and bandwidth test, SIP ALG, UDP timeout, and Double NAT Discovery.
